How can I cancel my ItaliaRail ticket?
Cancellation eligibility depends entirely on the specific fare rules of your ticket. Super Economy and Economy tickets are generally non-refundable. Base fares can usually be cancelled for a refund, subject to a 20% penalty fee deducted by the rail carrier.
Because ItaliaRail acts as an agency for Trenitalia and other carriers, all cancellations are subject to the strict fare conditions set by the train operator. If your fare allows for a refund, you must initiate the cancellation request through ItaliaRail Customer Service before your train departs.
Refund Policies by Fare Type
The following rules apply to the most common Trenitalia ticket types sold on ItaliaRail:
| Fare Type | Refund Eligibility | Penalties & Notes |
|---|---|---|
| Base / Normal | Refundable | Subject to a 20% penalty fee. Must be cancelled before departure. |
| Economy | Non-Refundable | Cannot be cancelled. Allows for a one-time date/time change (paying the price difference). |
| Super Economy | Non-Refundable | No cancellations or changes permitted. |
| Young / Senior | Varies | Often refundable with a 20% penalty (similar to Base), but specific terms vary by route. |
| International (EuroCity) | Restricted | Rules vary widely. Smart/Mini fares are non-refundable. Adult/Standard fares often have partial penalties. |
How to Request a Cancellation
To process a cancellation, you must contact the ItaliaRail customer service team directly. Please have your Order Number ready.
- Email: Send your request to info@italiarail.com.
- Phone (Toll-Free US): Call (833) 482-5421.
- Phone (Italy): Call (+39) 06 9763 2451.
Important Timing Rule
Cancellation requests should be submitted at least 24 hours prior to your train's scheduled departure. Requests received within 24 hours of departure may not be processed in time to meet Trenitalia's strict deadlines, potentially resulting in a total loss of the ticket value.
Note: ItaliaRail acts as an agent for Trenitalia. All refunds are issued based on the "Conditions of Carriage" set by the rail operator. Refunds typically take several weeks to process back to your original payment method.