How can I get a refund for my ticket?
Refund eligibility depends entirely on the specific fare rule you purchased (e.g., Base, Economy, or Super Economy). While Base fares are typically 80% refundable before departure, promotional fares like Super Economy and Low Cost are strictly non-refundable. Check your confirmation email for your specific fare rules or contact ItaliaRail support with your Order Number to initiate a request.
Which Italian train tickets are refundable?
Most high-speed tickets from Trenitalia (Frecciarossa, Frecciargento) and Italo follow a tiered fare structure. The more flexible the ticket, the higher the price. Promotional tickets offer deep discounts in exchange for waiving refund rights.
| Carrier & Fare Type | Refund Policy | Exchange Policy |
|---|---|---|
| Trenitalia Base | 80% Refundable (before departure) | Unlimited changes before departure |
| Trenitalia Economy | Non-Refundable | Changeable once (fees apply) |
| Trenitalia Super Economy | Non-Refundable | No changes allowed |
| Italo Flex | 80% Refundable (before departure) | Free changes |
| Italo Economy | 40% Refundable | Changeable (20% fee) |
| Italo Low Cost | Non-Refundable | Changeable (50% fee) |
How do I request a refund?
If your fare rules allow for a refund, you must initiate the request before the train departs. Once the train has left the station, most tickets become completely non-refundable.
- Check your Email: Locate your original order confirmation to verify if your ticket says "Refundable" or "Non-Refundable."
- Contact Support: Email info@italiarail.com with your Order Number clearly stated in the subject line.
- Call Customer Service: You can reach the ItaliaRail support team toll-free at (833) 482-5421.
- Processing Time: Refunds are processed back to the original form of payment. Allow standard bank processing times for the funds to appear.
Important Cancellation Restrictions
Departed Trains: Refund requests made after the scheduled departure time are almost always rejected by Trenitalia and Italo.
Strike Refunds: If your train is cancelled due to a rail strike, you are legally entitled to a full refund regardless of your ticket type. Contact support immediately if this affects your trip.