What is a PNR and how do I get one?
A PNR (Passenger Name Record) is the unique 6-character alphanumeric booking code for your Trenitalia e-ticket. You automatically receive this code via your confirmation email immediately after purchasing an e-ticket on ItaliaRail.
The PNR serves as your official reservation locator within the Trenitalia booking system. Depending on the specific train type and fare category, it functions in two primary ways:
- Digital Check-in: On most high-speed trains (like the Frecciarossa), the PNR is all you need to show the conductor, either printed or on a mobile device.
- Ticket Retrieval: On certain regional routes, you may be required to enter your PNR into a self-service ticket machine at the station to print a physical paper ticket before boarding.
Mandatory Ticket Validation
If your PNR requires you to print a physical ticket at a rail vending machine, you must validate that ticket in a green or yellow machine at the station before boarding. Failure to do so may result in fines. See: What does it mean to validate a rail ticket?
Need further assistance with your booking? Contact our support team or return to the FAQ page.